With the recent changes in the Rise update, players are now able to restore fail enhancements on their own. Due to this, we will no longer provide weapon restorations regardless if the item has been sold, burned, broke during an enchantment upgrade, or lost in any type of form. All players will be required to read the pop up messages that appear when attempting to upgrade your item and proceed at your own risk.
The service was first started a little under 2 years ago to help out players as a courtesy and to do what we can to give our players a better experience. We will still provide as much help in multiple ways, but please be careful when upgrading your items. Thank you for your understanding and good luck going for +20!