How do I chat with Nexon America and what are the chat hours?

GM Lorlem -

We appreciate the enthusiasm for the Live Chat service and are taking player feedback to heart. Please see the chat schedule and list of services provided below.

Note: We do not provide assistance for Hacked Accounts through Live Chat at this time.

Daily Services Offered

  • Billing
  • Email change
  • General
  • Technical Support

Limited Services Offered:

  • Ban appeal
  • Suspension appeal
  • Rank appeal


  • Regular Chat hours:
    • Monday - Friday:  10:00 AM - 5:00 PM PST
    • Saturday and Sunday: 1:00 PM - 5:00 PM PST
  • Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
    • Tuesday - Thursday: 10:00 AM - 5:00 PM PST
  • Holiday Hours: On holidays the hours may be shortened and/or some chat options may not be available.

Note: You must sign in to your Nexon account above to access the chat option during our live chat hours.

We will try our best to resolve your issues via chat, but please understand that sometimes more investigation into the issue might be involved than can be handled during a live chat. In those situations we will create a ticket from your chat and will follow up with you.

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