How Do I Reset My Secondary Password?

Nexon Staff -

There are two ways to reset your secondary password, but first, please make sure you are signed into the correct account before taking steps to reset your secondary password.

If you are having trouble receiving the verification email, check your junk/spam folder and double check if you're checking the correct email address tied to the account. If you do not know the email address tied to your account, please send us a ticket.

 

To reset your Secondary Password through the Vindictus Website:

1. Go to vindictus.nexon.net

2. Log into your Nexon account.

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3. Click the Explore icon on the top-left.

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 4. Click on Support and scroll to the 2nd Password Reset.

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 5. Click the Password & Security button under the Account Settings section.

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6. Click "Reset" next to Vindictus.

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 7. You will be prompted with a pop-up box confirming the reset email.

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 8. Check the email address for the password reset email.

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 9. Click the Reset button in the email. You will be prompt with pop-up box to confirm that the secondary password has been reset.

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 10. You will be prompt to create a new secondary password at the next log-in.

To reset your Secondary Password through the Nexon Launcher:

1. Log into the account with your characters on it on the Nexon Launcher. Make sure you are logging into the correct email address connected to your account.

2. Click on your Nexon ID in the upper-right corner of the Launcher and navigate to the Account Settings page.

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3. Click the "Password & Security" tab and scroll down to the Second Password/PIC section.

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4. You will be prompted with a pop-up box confirming the reset email.

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 5. Check the email address for the password reset email.

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 6. Click the Reset button in the email. You will be prompt with pop-up box to confirm that the secondary password has been reset.

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 7. You will be prompt to create a new secondary password at the next log-in.

 

If you're still running into an issue when resetting the secondary password, you may be logging into the wrong account. 

One common issue that you may run into when playing through Steam is that you may have forgotten the email of the Nexon account that is linked to Steam. If that is the case, you may be logging into the wrong account and resetting the password for the wrong Nexon account.

If you do not know the email connected to your Nexon account linked to Steam, please submit a ticket.

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