You can reset the secondary password thru the website by following the steps below. Having trouble resetting the password on the website? Please submit a ticket (click the Submit a Request button at the top) and we'll investigate further.
1. Go to vindictus.nexon.net
2. Log into your Nexon account.
3. Click the Explore icon on the top-left.
4. Scroll to the 2nd Password Reset.
5. Click the Send Reset Email button under the Reset 2nd Password/PIC section.
6. You will be prompted with a pop-up box confirming the reset email.
7. Check the email address for the password reset email.
8. Click the Reset button in the email. You will be prompt with pop-up box to confirm that the secondary password has been reset.
9. You will be prompt to create a new secondary password at the next log-in.