There are two ways to reset your secondary password.
Having trouble resetting the password on the website? Please submit a ticket (click the Submit a Request button at the top) and we'll investigate further.
To reset your Secondary Password through the website:
1. Go to vindictus.nexon.net
2. Log into your Nexon account.
3. Click the Explore icon on the top-left.
4. Click on Support and scroll to the 2nd Password Reset.
5. Click the Send Reset Email button under the Reset 2nd Password/PIC section.
6. You will be prompted with a pop-up box confirming the reset email.
7. Check the email address for the password reset email.
8. Click the Reset button in the email. You will be prompt with pop-up box to confirm that the secondary password has been reset.
9. You will be prompt to create a new secondary password at the next log-in.
To reset your Secondary Password through the Nexon Launcher:
- Log into the account with your characters on it on the Nexon Launcher. Make sure you are logging into the correct email address connected to your account.
- Click on your Nexon ID in the upper-right corner of the Launcher and navigate to the Account Settings page.
- Scroll down to the Reset second password/PIC section to reset your secondary password for Vindictus. An email will be sent to you.
- Once receiving the email, click on the link in your email to reset the secondary password. This will take you back to your account info on the Nexon Launcher, confirming that your secondary password has been reset.
- Log into Vindictus using the Nexon Launcher; you will be prompted to input a new secondary password pin.
If you're still running into an issue when resetting the secondary password, you may be logging into the wrong account.
One common issue that you may run into when playing through Steam is that you may have forgotten the email of the Nexon account that is linked to Steam. If that is the case, you may be logging into the wrong account and resetting the password for the wrong Nexon account.
If you do not know the email connected to your Nexon account linked to Steam, please submit a ticket.