Sometimes when troubleshooting an issue it may be necessary to view your system information to help determine the cause and we may ask you to submit a Dxdiag report.
A Dxdiag report is the result of the execution of the DirectX Diagnostic Tool (dxdiag.exe). These results are very helpful in troubleshooting technical concerns with a computer.
Here are the steps to create a DxDiag Report.
In Windows 7:
Step1: Click on the "Start" Button.
Step 2: In the Search Box type dxdiag and press <Enter>.
Here is an example of what the DirectX Diagnostic Tool will look like.
Step 3: Click on “Save all Information.”
Step 4: Save the information to your Desktop, keep the file name as is.
Step 5: Attach the file to the Support Ticket.