Technical Support

General

• How to create a DxDiag Report in Windows
• How to perform a clean boot
• How to take a screenshot in Windows
• Video Issues
• When are the servers taken down for maintenance?
• Which countries are allowed to play Vindictus?

Crash / Disconnection

• Getting a Process List
• Getting a Traceroute
• Release/Renew IP and Flush DNS

Download and Installation

• I'm receiving an installation error when downloading the game.
• Where can I download Vindictus?

Lag / System Performance Issues

• Better a wired than a wireless connection
• Troubleshooting using MS Config
• What are the Minimum System Requirements for Vindictus?

Log In / Game Launch

• Are VPN or Proxy connections allowed in Vindictus?
• I launched Vindictus but nothing seems to be happening?
• What does the system message "Please try again after logging in through the website" mean?
• What does the system message "You are attempting to access from outside of our service area" mean?
• What does the system message "You have attempted to log in from a suspicious IP address" mean?

Nexon Launcher Issues

• Error: The size of sync binary file has changed. The game must be re-installed.
• I cannot login to the Nexon Launcher, I only see a blank box.
• My anti-virus is detecting the Nexon Launcher. What do I do?
• Nexon Launcher: Blank Screen Issue
• What is the Nexon Launcher?
• Where can I find the Nexon Launcher?